Orders are typically processed within 1–2 business days. Delivery times vary by location, with most EU orders arriving within 2–5 business days. International orders may take longer depending on the destination.

Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us and we will review your case and provide an appropriate solution.

If your order has not yet been processed, you can request an address change by contacting our support team as soon as possible. Once the order has been shipped, changes are no longer possible.

Once your order has been dispatched, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment in real time.

You can reach our support team via email at info@pentide.shop or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

Please contact us immediately at info@pentide.shop. If your order has not yet been shipped, we will update the address. If it has already been dispatched, we are unable to make changes.

We offer worldwide shipping. If you are unsure whether we deliver to your location, feel free to contact us for confirmation.

Whenever possible, all items are shipped together. In some cases, orders may be split into multiple shipments to ensure faster delivery.