Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Delivery times depend on your location, but most EU orders arrive within 2–5 business days. International shipping may take slightly longer.
If your order has not yet been shipped, you can request an address change by contacting our support team at info@penglutide.com as soon as possible. Once an order has been dispatched, we are unable to modify the shipping details.
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status in real time.
No, we do not store your payment details. All transactions are processed securely through trusted payment providers to ensure your information remains protected.
We offer worldwide shipping. If you are unsure whether we deliver to your location, feel free to contact our support team for confirmation.
Whenever possible, items are shipped together in a single package. However, depending on product availability or order size, items may be shipped separately to ensure faster delivery.
If you need to swap an item
Returns and Exchanges
Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us and we will do our best to resolve it promptly.
We’re sorry for the inconvenience. Please contact our support team within 48 hours of receiving your order, and we will arrange a replacement or appropriate solution.
If your order arrives damaged, please reach out to us as soon as possible with photos of the packaging and product. We will review the case and provide a resolution.
You can contact our support team via email at info@penglutide.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.
If you notice an error, contact us immediately at info@penglutide.com. If your order has not yet been shipped, we will update the address. Once shipped, changes are no longer possible.
Orders can only be changed or canceled if they have not yet been processed. Please contact us as soon as possible, and we’ll do our best to assist.
At this time, we do not offer pre-orders. We recommend checking back regularly or contacting us for estimated restock timelines.